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Privacy Policy

Effective Date: June 24, 2026

BSR Plumbing ("BSR Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.bsrplumbing.net, contact us, request or receive services, submit a website form, or participate in our text messaging program.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. Your use of our SMS program is also subject to our SMS Terms and Conditions.

1. Information We Collect

We may collect the following categories of information:

  • Contact and service information: Your name, telephone number, email address, service address, appointment details, service requests, and information you provide in messages or forms.
  • Transaction and payment information: Information related to services you purchase. Payment card information may be processed by third-party payment providers rather than stored directly by us.
  • Website and device information: IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and other usage information.
  • Cookie and similar technology information: Information used for website operation, analytics, advertising measurement, and user experience.
  • SMS information: Your mobile number, consent records, opt-in and opt-out dates and methods, message delivery information, and message interactions such as replies or support keywords.
  • Other information: Information you voluntarily provide when you call, email, text, participate in a survey or promotion, submit a review, or otherwise communicate with us.

2. How We Use Information

We may use information to:

  • Respond to inquiries and provide, schedule, manage, and improve plumbing, sewer, septic, and related services.
  • Send appointment confirmations, reminders, technician or service updates, follow-ups, review requests, and other communications related to your inquiry or customer relationship.
  • Operate, maintain, secure, personalize, and improve our website, services, and communications.
  • Process transactions, maintain business records, provide customer support, and resolve disputes.
  • Measure website and advertising performance and understand how visitors use our website.
  • Comply with applicable laws, regulations, legal processes, contractual obligations, and industry requirements.
  • Prevent fraud, misuse, security incidents, or other unlawful activity and protect our rights, property, safety, customers, and others.

3. Text Messaging and Mobile Information

When you separately opt in to receive SMS messages from BSR Plumbing, we may send recurring messages related to your inquiry, appointment and service updates, follow-ups, and review requests. Message frequency varies and will not exceed 3-5 messages per day unless an active service or notification event requires additional messages. Message and data rates may apply.

Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services. Reply STOP to opt out or HELP for assistance. We may send one final confirmation message after an opt-out request. For additional details, review our SMS Terms and Conditions.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging program and are permitted to use the information only for that purpose.

4. How We Disclose Information

We may disclose information in the following circumstances:

  • Service providers: We may share information with vendors that help us operate our business, such as website hosting, analytics, customer relationship management, scheduling, payment processing, communications, text messaging platforms, telecommunications carriers, and professional advisers.
  • Legal and safety purposes: We may disclose information when reasonably necessary to comply with law, legal process, or government requests; enforce agreements; investigate fraud or misuse; or protect rights, property, safety, and security.
  • Business transactions: Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • With your direction or consent: We may disclose information when you ask us to or otherwise authorize the disclosure.

We do not sell mobile information or SMS consent data, and we do not share that information with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand usage, improve performance, and measure advertising. You may be able to control cookies through your browser settings. Blocking some cookies may affect website functionality.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and consent records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of information and applicable requirements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

  • SMS messages: Reply STOP to any BSR Plumbing text message to opt out. Reply HELP for assistance.
  • Email marketing: Use the unsubscribe instructions in a promotional email or contact us.
  • Cookies: Adjust your browser or device settings to limit certain cookies or tracking technologies.
  • Updating information: Contact us to request corrections to information you previously provided.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, contact us so we can review and address the matter.

10. Third-Party Links and Services

Our website may link to websites, platforms, or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the Effective Date. Where required, we may provide additional notice of material changes.

12. Contact Us

Questions or requests concerning this Privacy Policy or your SMS preferences may be directed to: